Search results for "interpersonal trust"
showing 2 items of 2 documents
Electoronic Performance Monitoring in Call Centers: An Ethical Decision Model
2013
Ever since it emerged on a widespread basis in the 1990s, electronic performance monitoring of employees has received significant scrutiny in the literature. Call centers have been the focus of many of these studies. This particular study addresses the issue of electronic performance monitoring in call centers from an ethical perspective. The following ethical dilemma is offered: "Is it ethical for a call center manager to evaluate the performance of a call center employee using electronic performance monitoring data gathered on the employee?" Using utilitarian, Kantian, virtue, and covenantal ethical theories, the study proposes an ethical decision model and subsequently applies the model …
The development and management of interpersonal trust in a business network in health, exercise, and wellbeing markets
2017
The aim of this dissertation is to explore the development, management and measurement of interpersonal trust in the context of a business network. More specifically, the focus is building and managing trust in the early stages of networking by examining how interpersonal trust forms in business networks and anchors relationships, and in addition, how the level of interpersonal trust could be measured. The data for this study is a qualitative, and collected from the business network that operates in the health, exercise and wellbeing sector. This study consists of three main parts: an introductory essay that consists of the research task, conceptual framework and methodological choices, fou…